STORE POLICIES

Processing Time

All orders require 3–10 business days to process before shipping unless stated otherwise.
Custom wigs may require additional processing time.
Business days are Monday through Friday, excluding holidays.

Shipping Policy

Once your package has been shipped, you will receive a tracking number.
We are not responsible for shipping delays caused by the carrier, weather, or holidays.
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Refund & Exchange Policy

Due to the nature of our products, all sales are final.
No refunds, exchanges, or cancellations are accepted once an order has been placed.
If you receive the wrong item or a defective product, you must contact us within 48 hours of delivery with photos and your order number.

Wig Care

Proper maintenance is the customer’s responsibility.
We recommend using sulfate-free shampoo and conditioner.
Heat styling should be done carefully to preserve the quality of the hair.
Damage caused by improper care is not eligible for replacement.

Lace & Customization

Knots may be lightly bleached and hairlines lightly pre-plucked unless otherwise noted.
Additional customizations requested after an order is placed may require extra fees.

Chargebacks

Fraudulent chargebacks will be disputed with proof of purchase, tracking information, and delivery confirmation.
Customers attempting fraudulent claims may be prohibited from placing future orders.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.
Please contact the shipping carrier directly to file a claim.

Order Changes

Order changes or cancellations must be requested within 12 hours of placing your order.
After processing begins, no changes can be made.

Contact

Customer service hours are Monday–Friday, 10:00 AM–8:00 PM EST.
Please allow 24–48 business hours for a response to emails or messages.

By Purchasing

By placing an order, you acknowledge that you have read, understood, and agreed to all store policies.

These policies are clear, professional, and commonly used by online wig businesses. You can also add a “No Chargebacks Agreement”, “Pre-Order Policy”, or “Install Appointment Policy” if you’ll be offering those services.